1. Introduction
These General Terms and Conditions of Sale (“CGV”) govern the sale of products (“Products”) offered by The Moroccan Vibrations (“the Seller”) to customers (“Customers”) via the site [themoroccanvibrations.shop] (“the Site”). By placing an order, the Customer accepts all of these terms.
2. Company Information
Name : E-MPGT
Address : 14 Rue Ibnou Al Hakam 20250 Casablanca Morocco
Registration Number : 518118150
📧 Email : contact.us@themoroccanvibrations.shop
📞 Phone : +1 302 302 49 76
💬 WhatsApp : +212 6 64 77 91 66
3. Products
- Available products are listed on the Site.
- Visuals and descriptions are provided for informational purposes only and may differ slightly from the actual product.
- All products are offered subject to availability.
4. Pricing and Payment
- Prices are displayed in the currency selected by the Customer during browsing or checkout.
- Accepted payment methods: Bank card (Visa, MasterCard, Amex), PayPal
- Payment processing is secure. The Seller does not store any banking data.
5. Shipping
- Available options: Express shipping only
- Shipping fees vary based on order weight and destination.
- Orders are shipped DDP (duties included) except for any returns.
- Estimated delivery times are provided at checkout, with no strict guarantee.
- Indicative delivery times: Europe and USA: 3 to 7 days, Africa and Middle East: 3 to 10 days, Rest of the world: 5 to 14 days.
- Customs duties or local taxes are the responsibility of the Customer if required by local authorities, in accordance with applicable Incoterms.
6. Right of Withdrawal and Refund Terms
See our full detailed refund policy in the dedicated “Refund Policy” section of the site. This applies internationally, subject to local specifics, and includes in particular:
- A universal 14-day period to exercise the right of withdrawal
- Specific procedures for returns, cancellations, non-claims, or damaged products
- Standard shipping refund fee structures based on geographic regions
- Possible adjustment of the refund in the event of partial withdrawal affecting the free shipping threshold
- A clear policy for non-eligible products or returns made outside the deadline
📧 For any inquiries, contact: contact.us@themoroccanvibrations.shop
7. Warranty and Liability
- Some products come with a manufacturer warranty.
- The Seller disclaims all liability for indirect damages related to the use of the products.
- The Customer agrees not to misuse the Products and will indemnify the Seller in the event of a dispute arising from improper use.
- The Seller’s liability is limited to the total amount of the order, except in cases of gross negligence or bodily harm.
8. Personal Data
Personal data is collected and processed in accordance with the GDPR and all other applicable international laws. ➡️ See our Privacy Policy for more information.
9. Sales in Third Countries
For sales in countries with specific regulations (e.g., Brazil – LGPD, China – PIPL, Australia – Privacy Act), local adaptations may be applied in accordance with current legal obligations. This includes data transfer mechanisms, specific consumer rights, and local tax obligations. In the event of a discrepancy, local law will apply if it offers greater protection.
10. Revision of the General Terms and Conditions of Sale
These GTCs may be modified at any time. The applicable version is the one in effect on the date of the order. An annual review is conducted systematically to ensure international compliance.
11. Governing Law and Dispute Resolution
- These GTCs are governed by the law of the Customer’s country of residence if that law offers a higher level of protection; otherwise, Portuguese law applies.
- In the event of a dispute, amicable resolution will be prioritized.
- Failing that, disputes may be submitted to arbitration before the Paris Commercial Court, unless applicable consumer protection law stipulates otherwise.
12. Languages and Validity
These GTCs are available in all languages offered on the site. In the event of a discrepancy in interpretation, the English version or the version in the language of the Customer’s country of residence will prevail.
13. Contact
📧 Email: contact.us@themoroccanvibrations.shop
📞 Phone: +1 302 302 49 76 (Monday to Friday, 8am to 5pm)
💬 WhatsApp: +212 6 64 77 91 66
